Symptom

[Describe what the user reports.]

Diagnosis steps

1. [Check 1]
2. [Check 2]
3. [Check 3]

Root cause

• [Common cause 1]
• [Common cause 2]
• [Common cause 3]

Resolution

1. [Step-by-step fix]
2. [Step-by-step fix]
3. [Validation step]

Escalation

Escalate when:

• [Escalation condition]
• [Escalation condition]

Escalate to:

• [Role or team]

Include:

• Tenant or workspace ID
• Timestamp and timezone
• Affected document IDs
• Screenshots and error text

Related issues

• Related runbook: replace with a valid runbook in this folder.
• Known issues